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Getting Started

6 articles

Transactions

5 articles

Smart Query AI

4 articles

Account & Settings

5 articles

Subscription & Billing

4 articles

Privacy & Security

5 articles

Troubleshooting

6 articles

Cloud Sync & Backup

4 articles

Popular articles

Getting Started

How to install Pesaly on your Android device

Step-by-step instructions to download, install, and launch Pesaly from the Google Play Store.

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Getting Started

Setting up your Pesaly account for the first time

Create your account, verify your email, and get your dashboard ready in under 2 minutes.

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Transactions

How to search and filter your transactions

Use the search bar and filter options to find any transaction instantly.

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Transactions

Viewing full transaction details

How to open a transaction, read all its details, and download a receipt.

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Smart Query AI

What is Smart Query and how does it work?

Learn how the AI-powered query feature works and what kinds of questions you can ask.

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Account & Settings

How to reset a forgotten password

Recover access to your account using your registered email address.

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Subscription & Billing

What's included in the free vs Premium plan?

A full comparison of what you get on each plan.

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Subscription & Billing

How to upgrade to Premium

Steps to subscribe to the Premium plan from inside the app.

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Privacy & Security

Can Pesaly access my M-Pesa account or make transactions?

No — Pesaly only reads SMS messages. It cannot access your account or move money.

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Troubleshooting

Transactions are not importing — how to fix it

Step-by-step fixes for the most common import problems.

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Cloud Sync & Backup

How to enable Cloud Sync and back up your transactions

Step-by-step guide to turning on cloud backup for your transaction data.

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Cloud Sync & Backup

How to restore your data after reinstalling or switching phones

Recover your full transaction history from your cloud backup.

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